Shipping policy
Last updated: April 3, 2026
Where We Ship To
At this time we can only ship to the United States and its territories.
How Shipping is Calculated
Shipping in the United States is calculated based on your package's size, weight and distance to travel. Shipping is free on orders over $50 USD. You may choose between USPS or UPS and their various shipping services. If you qualify for free shipping, Hello Hint Co. will ship using USPS Ground Advantage, but you may choose to pay for a faster/different service if you prefer.
Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via parcel services as selected by Customer at the time the order is placed. Shipping fees are calculated per order and displayed to Customer prior to order completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.
Shipping Errors and Misquotes
If a shipping rate is quoted incorrectly due to our typographical error or error in pricing information, we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.
Customer's Responsibility
It is the Customer's responsibility to provide accurate contact and shipping information, including apartment/unit/suite/etc numbers. Additional shipping charges may apply if we or the shipper is unable to contact you, or if you are not available to receive the shipped products, or if products are redirected at your request.
Customer Errors and Lost Packages
In the event the delivery address is not entered correctly, or the Customer has moved to a different address, Hello Hint Co. is not liable for retrieving or reshipping the shipment due to customer negligence in this regard. We are not liable for any lost or held shipments as the Customer will need to be address such issues with the carrier to locate the shipment. Hello Hint Co. will also not be held liable for shipments redirected to an address other than the shipping address on the original order. If an order is returned to us for any reason, there will be a $5 re-shipment fee.