Have some questions? We have answers!

Frequently Asked Questions

What is Cosmic Oil?

Cosmic Oil is the name of Hint's flagship product, which is a cuticle oil.

What is Cosmic Oil formulated with?

7 plant-based oils, 4 botanical extracts, vegan keratin, and vitamin E.

What are the exact ingredients in Cosmic Oil?

Clarification as of 1/28/26:

(Formula has not changed, only the naming of the ingredients in
accordance with the FDA approved "common ingredient" names and the INCI
names.)

Common name: Jojoba Oil, Passionfruit Seed Oil, Dragonfruit Seed Oil,
Goji Berry Oil, Sour Plum Seed Oil, Wild Strawberry Seed Oil, Kalahari
Melon Seed Oil, Sunflower Seed Oil, Elderberry Extract, Fragrance,
Vitamin E,Vitamin E Acetate, Apricot Kernel Oil, Rosemary Extract, Vegan
Keratin, Bamboo Extract, Yuzu Extract, Aloe Vera Extract, Calendula
Extract.

INCI: Organic Simmondsia Chinensis (Jojoba) Seed Oil, Organic
Passiflora Incarnata (Passionfruit) Seed Oil, Organic Hylocereus Undatus
(Dragon fruit) Seed Oil, Organic Lycium Barbarum (Goji Berry) Seed Oil,
Ximenia Americana (Sour Plum) Seed Oil, Organic Fragaria Vesca (Wild
Strawberry) Seed Oil, Organic Citrullus Lanatus (Kalahari Melon) Seed
Oil, Helianthus Annuus (Sunflower) Seed Oil, Sambucus Nigra (Elderberry)
Fruit Extract, Fragrance, Tocopherol, Tocopheryl acetate, Prunus
Armeniaca (Apricot) Kernel Oil, Rosemary Officinalis (Rosemary) Extract,
Lens Esculenta (Lentil) Seed Extract & Hydrolyzed Cicer (Chickpea)
Seed Extract & Chenopodium Quinoa Seed Extract, Bambusa Vulgaris
(Bamboo) Extract, Citrus Junos (Yuzu) Peel Extract, Aloe Barbadensis
(Aloe Vera) Leaf Extract, Calendula Officinalis (Calendula) Flower
Extract.

Updated as of 10/7/24: 

Jojoba Oil, Passionfruit Seed Oil, Dragonfruit Seed Oil, Goji Berry
Oil, Sour Plum Seed Oil, Strawberry Seed oil, Watermelon Seed oil,
Elderberry Extract, Aloe Vera Extract, Bamboo Extract, Calendula
Extract, Fragrance, Tocopherol, Tocopheryl Acetate, Vegan Keratin, Yuzu
Extract, Rosemary Extract.

Prior to 10/7/24:

Jojoba oil, Passion fruit seed oil, Dragon fruit seed oil, Goji berry
oil, Strawberry seed oil, Watermelon seed oil, Sour Plum seed oil,
Tocopheryl Acetate, Aloe Vera Extract, Bamboo Extract, Calendula
Extract, Vegan Keratin, Yuzu Extract, Tocopherol, Fragrance.

What is a cuticle oil?

A moisturizing product made up of oils, nourishing ingredients, extracts and/or vitamins that is used to hydrate the cuticle (where your skin meets your nail) and nail area.

Why should I use cuticle oil?

You use your hands for pretty much everything! And they (and your cuticles) get dry from hand washing, dish washing, harsh weather, and cleaning chemicals, to name a few things. This dryness can cause your cuticles to get crusty, making them brittle, or causing unwanted side effects like hang nails, chips in your nail polish, or broken nails.

You may also be suffering from nail damage from nail enhancements such as acrylic, gel, dip, or nail glue from press ons, which can happen during prep or removal. Nail damage can include breaking, peeling, flaking, bendiness, and other unwanted nail issues.

Cuticle oil may be able to help with some of these issues.

What are the benefits of cuticle oil?

It moisturizes and hydrates the nail bed, making it flexible. This
flexibility may help reduce breakage if you're trying to grow out your nails, especially if they break a lot from thinning, overfiling, peeling or brittleness.

It won't make your nails grow any faster, but it will help prevent them from breaking, which in turn, will be the main way that will help them grow out. It may also soften the skin and reduce hang nails, which
can cause pain if you like to pick at them (guilty!).

How often should I use it?

We recommend 2-3 times a day for optimal results, or every time you wash your hands to replenish moisture. If you only can manage it once a day, then try to use it right before you go to bed nightly, so it has time to absorb while you sleep.

How much is shipping?

Shipping in the United States is calculated based on your package's weight, size and distance to travel. Shipping is free on orders over $50 USD. You can choose between USPS or UPS and their various shipping services. If you qualify for free shipping, Hello Hint Co. will ship using the carrier of our choice.

You can review our shipping policy here.

What about returns or exchanges?

Due to the nature of our product(s) and for sanitary reasons, all sales are final and we cannot accept refunds, returns or exchanges.

Refunds, returns or exchanges are not accepted if the Customer does not like the product for any reason. Please try samples of the products before committing to larger sizes.

Unfortunately, we cannot accept returns on gift cards.

You can review our full returns policy here.

Do you test on animals?

No! We are vegan and cruelty-free.

Are you free of toxins?

Cosmic Oil is 7-free! It is free of phthalates, sulfates, silicone, formaldehyde, artificial color/glitter, and parabens.

How can I get my free sample?

We provide one free sample with purchase. Go here to add a sample in your chosen fragrance to your cart. When you have any other product in your cart, the sample price will change to $0.

Or, you may request a fragrance in the "Order special instructions" section of your shopping cart (not checkout).

If no sample is selected by the Customer, we'll pick one we think you'd like.

Disclaimer: Samples are subject to availability, and we'll do our best to fulfill requests, however, substitutions may occur and your request is not guaranteed. Free samples cannot be returned or exchanged. This free sample policy is also subject to change.

Why do you use bubble wrap?

Ugh, we know we know. Bubble wrap is so gauche these days as there are so many other eco-friendly methods to add protection and padding to shipped parcels. The only reason why we do it is because we're big fans of reusing packing materials that we receive from our suppliers. So any time you see bubble wrap, it means it's been upcycled and reused to give it a second life and keep it out of the landfill. Feel free to reuse it again too!

By the way, we do use zip lock bags to prevent possible leaks/keep leaks contained. Feel free to reuse those where you can. The packing peanuts are biodegradable, and will dissolve in water. Boxes and padded envelopes can be recycled.

Can you make a certain fragrance in a bigger size? Or bring back a fragrance I really loved?

It's possible! Reach out via the Contact Us page and we can see what we can do.

Do you do custom, bulk or wholesale orders?

Please reach out via the Contact Us page and we'd be happy to explore possibilities with you.

Where can I get more information?

Fill out our Contact Us form for any additional questions. You can also follow us on Instagram and TikTok for helpful hints and nail care tips.